Whether this will actually work for you

Who we work with

• Adults, individually. This is the majority of the work.
• Couples and partners, in ninety-minute sessions. An hour rarely gets past the opening when there are two of you.
• People supporting someone else — partners, parents, carers. You don't have to be the one in difficulty to be worth an hour of proper attention.

Ask us about young people. Whether we can help depends on the age and on who is available at the time, and we'd rather tell you honestly than take a booking we can't serve well.

If cost is the barrier

Please say so rather than going without. We hold a small number of reduced-fee places at all times. They aren't advertised, they aren't means-tested, and nobody will ask you to justify the request or produce documents.

If we have nothing open, we'll tell you plainly and point you toward good no-cost options where you live rather than leaving you with nothing. Community counselling centres, university training clinics and public mental health programmes are often better than people expect.

Fees themselves depend on session length and on which counsellor you see. You'll know the figure before you book anything, never after.

Everyone is welcome here

That sentence appears on every therapy website, so here is what we mean by it specifically.

• 2SLGBTQIA+ affirming. Your identity is not the thing being worked on unless you say it is. You won't be asked to educate your counsellor, and you won't have to justify your relationships or your body.
• Neurodivergent-affirming. Sessions can be adjusted — camera off, no eye contact expected, written summaries afterwards, a clear structure rather than open silence, or the opposite if that's what helps.
• Faith and no faith. There's no tradition to join here and nothing you're expected to accept. Plenty of people come for grief or trauma and never touch the spiritual side.
• Culture and background. Tell us if it matters to you that your counsellor shares something of your background. We'll be honest about what we have available rather than promising a match we can't make.

Accommodations

Tell us what you need and we'll arrange it. None of this requires documentation and none of it costs extra:

• Sessions by voice only, with no video
• Camera off throughout, on your side or both
• Written summaries after a session
• Fixed breaks within a longer session
• Live captioning, or an interpreter where we can source one
• Shorter or longer appointments than the standard

Our accessibility statement covers the website itself.

Languages

Sessions are held in English. If you'd be more comfortable in another language, tell us at the first conversation — we'll say honestly whether we can arrange it and, if we can't, help you find a service that can. Working in your second language when you're distressed is harder than people expect, and it's a reasonable thing to want.

Where we are not the right service

We'd rather say this at the start than let you find out three months in. We are not the right place if you need:

• Same-day or after-hours crisis response — see our crisis page
• Medication, or a psychiatric assessment
• Inpatient or day-programme care
• A specialist eating disorder or addiction programme
• Court-ordered assessment or a report for legal proceedings

If that's your situation, tell us anyway. We'll point you toward the right service rather than simply declining.